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Digital Experience

Monitoring (DEM)



We help customers optimize their IT platforms to deliver the best possible digital user experience whilst also making sure that capacity is not wasted and environments are right-sized for the workloads they need to process.

Digital Experience Monitoring (DEM) technologies monitor the availability, performance and quality of an end user digital experiences when using a web or mobile application. This can include employees and customers (such as users of a retail website).

These tools, provide a range of benefits to businesses. Real-time IT visibility allows organizations to proactively monitor and surface when there are inefficiencies, blockers, or disruptions in users’ digital experiences. Given the elevated expectations customers and employees have around digital experiences, managing digital experiences deliver greater value than they would have before.

We work with several DEM platforms and can therefore advise you of the solution best suited to achieve your goals. We deliver our DEM solutions based on vendors like AppDynamics, Datadog, Dynatrace, Elastic, Instana, New-Relic, Splunk and UXM. When customers already have existing DEM solution, we advise on how best to utilize, integrate and build on what they already have.

Examples of areas we can assist with:

  • Advisory and feasibility studies on the choice of DEM solution

  • Implementation of DEM solution with integration to other 3rd party systems

  • Training

  • Health check

  • Data processing optimization and data clean up

  • Capacity planning and cost optimization

  • 24/7 Managed Service

  • Product maintenance and support



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