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Digital Experience

Monitoring (DEM)



We help customers optimize their IT platforms to deliver the best possible digital user experience whilst also making sure that capacity is not wasted and environments are right-sized for the workloads they need to process.

Digital Experience Monitoring (DEM) technologies monitor the availability, performance and quality of an end user digital experiences when using a web or mobile application. This can include employees and customers (such as users of a retail website).

These tools, provide a range of benefits to businesses. Real-time IT visibility allows organizations to proactively monitor and surface when there are inefficiencies, blockers, or disruptions in users’ digital experiences. Given the elevated expectations customers and employees have around digital experiences, managing digital experiences deliver greater value than they would have before.

We work with several DEM platforms and can therefore advise you of the solution best suited to achieve your goals. We deliver our DEM solutions based on vendors like AppDynamics, Datadog, Dynatrace, Elastic, Instana, New-Relic, Splunk and UXM. When customers already have existing DEM solution, we advise on how best to utilize, integrate and build on what they already have.

Examples of areas we can assist with:

  • Maturity assessment - understand the current status and provide maturity level report

  • Discovery and roadmap - blueprint the requirements with the stakeholders

  • Design, implementation and custom development

  • Training

  • Health check

  • Product maintenance support

  • 24/7 IT Monitoring Platform Managed Service

  • 24/7 Outsourced SysOps/NOC Support

  • Capacity planning and cost optimisation - Save up to 50% after first optimisation review. Get recommendations to reduce operational costs, maintenance costs and maintain better data quality and uptime.



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