IT performance management from the end-user perspective for any application service.
Measuring and reporting application response times from the end-user perspective is vital in validating application performance. It is the foundation for quantifiable management of IT service level agreements and IT service management. Without an accurate understanding of the application performance from the end-user perspective, IT departments will work less effectively due to having difficulty quickly finding and fixing problems experienced by customers and workforce end-users.
UXM delivers the following key business benefits:
Ensure customer and workforce productivity by proactively monitoring application performance and availability from the user perspective
Monitor the impacts of application and IT infrastructure changes on application performance from the user perspective
Measure and validate application service levels from the user perspective
Identify, diagnose and restore application service problems faster thus preventing user's call for help
Predict application performance from the user perspective prior to production deployment
MONITORING USE CASES
UXM combines real user (RUM) and synthetic transaction monitoring (STM) with data extracted from multiple sources to provide a rich 360-degree view of modern and traditional applications.
Here are some example use cases to help illustrate what UXM has to offer:
Any web application
UXM provides the ability to monitor the full range of web-based applications and services including the latest dynamic Single-Page-Application (SPA) implementations.
Any SaaS delivered application
UXM can monitor third party applications such as Salesforce, SharePoint Online or ServiceNow even without the ability to add monitoring code to server side.
Any rich-client or desktop application
UXM allows you to track key user journeys and transactions for any rich client or desktop application. UXM ensures you can support any bespoke custom build software or commercial off-the-shelf application
Office 365 monitoring
UXM can monitor the availability and performance of all Office 365 components including Teams, Outlook, SharePoint, Word, Excel, PowerPoint, OneDrive, OneNote and Teams.
Microsoft Teams and Skype for Business monitoring
UXM supports cloud and desktop implementations, tracking the user experience of not just the web interface but the quality of all audio and video connections. UXM automatically applies Microsoft best practices, highlighting where and why audio and video connections fall outside of acceptable limits.
UXM allows you to track key user journeys and transactions for both desktop and web application interfaces.
UXM combines Citrix server and network metrics with the performance of applications as experienced by each user, allowing you to track the quality of service being provided. UXM provides a detailed understanding of how well Citrix infrastructure is supporting your users, highlighting resource bottlenecks and any latency problems. UXM shows a geographical picture of application performance by user, making it easy to show which users are suffering from a poor service and need help.
UXM allows you to monitor SAP clients and the user experience of all your SAP users.
Windows Client monitoring
UXM allows you to deploy a lightweight agent onto each user device via Microsoft SCCM or similar. The UXM agent records both the health of the PC and the performance of any applications and services used by the user. UXM provides proactive insights into the health of all PCs and the speed of applications, services running on them and events like application crashes/hangs. UXM can use its detailed knowledge of all the application software being used on each PC to provide usage information across an organization.
More product information go to www.uxmapp.com