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Solutions

Digital Employee Experience (DEX)

 

We help customers optimize their digital workplace platform to deliver the best possible performance whilst also making sure that capacity is not wasted and environments are right-sized for the workloads they need to process.

Digital Employee Experience (DEX) technologies help IT leaders measure and continuously improve the technology experience that companies offer to their employees. Near-real-time processing of data aggregated from endpoints, applications, employee sentiment, along with information on organizational context, helps surface actionable insights that drive self-healing automations and optimize employees digital workplace platform.

These tools, provide a range of benefits to businesses. Real-time IT visibility allows organizations to proactively monitor and surface when there are inefficiencies, blockers, or disruptions in users’ digital experiences. Given the elevated expectations customers and employees have around digital experiences, managing digital experiences deliver greater value than they would have before. Additionally, information gathered by DEX tools can be useful for analysis of software license and endpoint hardware utilization patterns, and IT budget rationalization.

We work with several DEX platforms and can therefore advise you of the solution best suited to achieve your goals. We deliver our DEX solutions based on UXM. When customers already have existing DEX solution, we advise on how best to utilize, integrate and build on what they already have.

Examples of areas we can assist with:

  • Advisory and feasibility studies on the choice of DEX solution

  • Implementation of DEX solution with integration to other 3rd party systems

  • Training

  • Health check

  • Data processing optimization and data clean up

  • Capacity planning and cost optimization

  • 24/7 Managed Service

  • Product maintenance and support

 
WOULD YOU LIKE TO KNOW MORE?


info@mcg.dk

 

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