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  • Writer's pictureAndré Wagener

Why do you need Managed Operational Services?

The use of managed operational services makes the job effortless for people involved in the IT industry, including executives and IT professionals. The goal is to hit the capability of an IT department to help professionals in delivering concentrated application operations to your business application users. In other words, a Managed Service (MS) is a service designed to manage the day to day operations to provide end-users with a maximum capability of your application and further allow in-house IT experts to put more focus on strategizing IT programs. It also allows the IT team to pay more attention to your company’s core competencies.However, if you are still using the expertise of your in-house IT department then it might be a time to integrate MS in your operations.

Technology in today’s world has come a long way and the truth is that the majority of the in-house IT services are not well equipped to match the recent innovations. Therefore, the IT department of many organizations is working on a reactive approach rather than on a proactive approach. As a result, they fail to match the demands of expanding business in a fast pacing digital world.

Due to a lack of innovative ideas, IT professionals start noticing a decline in their work quality. Furtherly, they also experience other challenges that require the immediate need to manage their IT operations. More often, companies question their IT department to address the following issues:

Failure of achieving last year’s target due to lack of service and support.

Increased number of service downtime and disruption.

Erosion of performance due to large expenditure to fix business applications

Loss of data due to insufficient solutions.

These challenges can be easily remitted by integrating managed operational services. The term managed services in IT can also be described as a practice that helps in outsourcing business administration tasks to a third party. This concept is not only limited to information technology as managed service but it could also involve marketing, supply chain management, or customer service. However, the focus of this article is on the managed IT operational services and its types.

In recent times the demand for managed services has increased exponentially. The reason is that small and medium-sized businesses are integrating advanced technology to have a competitive edge in the market. The purpose is to ensure sustainable growth in a limited IT budget. Managed IT services allow these businesses to function at the same level as large-scaled organizations without stretching themselves.

The key benefits are:

Helping lowering the labor cost, cost of hiring and training.

Allowing IT staff to focus on the job they are hired to do by not getting overwhelmed with additional responsibilities.

Helping increase the availability, efficiency, and productivity of an IT department.

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