Digital User Experience Monitoring
We help customers monitor and optimize the end-user performance experience for any type of digital application service.
Digital Experience Monitoring DEM is all about the end user’s satisfaction when using digital application services. From the initial user interaction to the final step of the user journey, if you haven’t streamlined your end-user performance experience for function and speed, you risk losing customers, competitive power and organizational user efficiency. Digital Experience Monitoring provides real insights into the performance and function of all your digital application services.
Digital application services grow more complex every day as they become more and more interconnected. With the continued growth and expansion of digital services, keeping the digital experience in check becomes crucial. That’s where planning a DEM strategy becomes vital for organizations that care about their users’ experiences.
We work with several DEM tools and can therefore advise you of the solutions best suited to achieve your goals. For DEM, we can offer solutions built on many platforms. Examples include UXM, Instana, Appdynamics, Dynatrace and Splunk. When customers already have existing monitoring solutions, we advise on how best to utilize, integrate and build on what they already have.
Examples of areas we can assist with:
Advisory feasibility studies on the choice of DEM tool
Implementation of DEM with integration to other IT systems
Process optimization and data clean up
Product maintenance and support