Implementation, Training & Project Management

Whether your initiative is Performance related, Data Center Management or End User Experience Management, you need people to operate your solution, take advantage of the capabilities and implement this into your organization.

The key aspects of any project is cost, time and scope. Organizations often budget for cost but leaves out scope and time.

Some initiatives will transform your organization and to take full benefits of our solutions, an organization often needs to look at their process management as well. If you are looking at optimizing your application performance without looking at the entire application life cycle, you may not get the full benefits of an APM solution.

MCG can help you implement our solution in days, train your resources, establish baselining and setup alerting in order to enable your organization to become more proactive and realize the full potential of our solution.

As with any solution or change, commitment needs to start with management.

MCG can help you assess you resources, current and needed, in order to successfully deploy, maintain and operate our solutions.

For more info please contact us @MCG

More info:

Andre Wagener

Mentoring

Once the solution is implemented, often you would need your own people to operate the product, make sure it is up-to-date, maintenance of data, etc., in order to realize the full potential of your investment.

MCG can help you mentor your employees to a desired level of expertise in order to maximize your investment and make sure you get all the benefits of the system.

For all our solutions, we have certified people, ready to help you and make sure your people are enabled to take full advantage of the solution.

We can design individual courses tailored directly to your needs.
Certification for most products available.

For most products we deliver a full managed service. In such case we deliver User/Super Users courses for quick start enablement of your resources.

For more info please contact us @MCG

More info:

Andre Wagener

Managed Service

Most of our solutions can be delivered as:

  • Self-managed SaaS or OnPremise solution
  • Managed service SaaS or OnPremise solution

MCG can help you and provide services in the following areas:

Pre Production

  • Application performance, stress and load testing
  • Application optimization & tuning
  • Application network deployment readiness check

In Production

  • Application performance health check/baseline (managed service)
  • Application Performance Management (managed service)
  • Critical application problem resolution

For more info please contact us @MCG

More info:

Andre Wagener

Application & Infrastucture Performance Engineering / Analysis

Dependent on your available solutions we can help you to triage you environments and deliver actionable reports on a weekly or monthly basis.

We can also do adhoc evaluation and firefighting of your application or infrastructure issues to pinpoint bottlenecks or optimization steps.

We use technologies like packet captures and decode, bytecode instrumentation, log analytics and end user experience to pinpoint your pitfalls and steps for optimization.

We work with most frameworks and protocols like Java,.NET, PHP, HTTP,HTTPs, TCP, UDP, CITRIX(ICA,RELIABLE SESSION) etc.

For more info please contact us @MCG

More info:

Andre Wagener

Custom Development / Integration

In today's world, organizations often have multiple solutions to support their business needs.

This implies significant challenges for organizations to correlate and make use of all this data, in order to make the right decisions and the right time.

MCG can help you integrate your current solutions and correlate data between data sources, from performance data, to capacity data, from business data, to actionable KPIs.

We deliver fully automatic solutions as well as adhoc cross data correlation.

For more info please contact us @MCG

More info:

Andre Wagener

Customer Care / Hotline Support

MCG is founded on building strong partnerships with our customers in order to understand their challenges and deliver practical and workable solutions, on-time and on budget.

Our clients appreciate our responsiveness, forward thinking and flexibility.

We have certified people in all of our solutions which are happy to help you out in any way they can.

You can contact MCG using:

Tel: (+45) 45 41 40 77, Monday through Friday 09:00 - 17:00 CET, except national holidays.
Mail: Support@mcg.dk
Ticket: Ticket system (Zendesk)

More info:

Andre Wagener